Payment

How can I pay in my market?

You can pay using the most common payment methods available in your country.

What payment methods are accepted?

We accept major credit and debit cards (Visa, Mastercard), mobile payments, and other regional payment methods. The exact options are shown at checkout.

Shipping

What are the shipping options and costs?

Shipping options and prices are calculated automatically at checkout based on your address and the weight of your order.

How long does shipping take?

Estimated delivery times:

  • Denmark: 1–3 business days
  • EU: 3–7 business days

Rest of the world: 7–14 business days

Do you ship internationally? Are there customs or import fees?

Yes — we offer global shipping.

There are no customs or import fees within the EU.

If you live outside the EU, your order may be subject to customs or import duties depending on your local regulations.

Products

What sizes are available? (Check our sizing guide)

All available sizes are displayed on each product page. You can also check our size guide for fit and measurements.

What materials are used, and how do I care for my items?

Material information and care instructions are listed on each product page. Always follow the care label inside the garment.

Are items limited edition or in limited quantity?

Some items are released in limited quantities or as limited editions. This will be clearly stated on the product page.

Order

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

What should I do if my payment fails?

Verify that your payment details are correct. If the issue continues, try a different payment method or contact your bank.

Can I buy merch as a gift?

Yes! You can purchase any item as a gift. Holiday gifts can be exchanged until January 14th.

Returns & Refunds

What is your return policy / right of withdrawal?

You have a 14-day return right from the day you receive your order.

Holiday gifts can be exchanged until January 14th.

How many days do I have to return an item?

14 days — with an extended deadline for holiday gifts.

How do I return an item?

Returns are processed through our dedicated Podimo return portal powered by Reversio. The link is available in your order confirmation and on our help pages.

Are there any costs for returning items?

Return costs are shown in the return portal before you confirm the return.

Can I exchange an item for a different size?

Yes — if the item and size are in stock, you can choose an exchange directly in the portal.

When will I receive a refund? refusion?

Refunds are typically processed within 3–5 business days after your returned item is received and approved.

New merch & Notifications

How can I sign up to be notified when new items are added?

Follow us on Instagram to learn about new drops or back-in-stock items.

How will I know if an item is sold out?

If an item is sold out, it will be clearly indicated on the product page.

Support

How do I contact customer support if I have any issues with my order

Please email us at shop@podimo.com and we will assist you.

Who is managing the Podimo merch shop?

The shop is managed by Beatdown Aps, in partnership with Podimo. For any questions or concerns, please reach out at kundeservice@beatdown.dk or +45 5192 8700.

Still not sure?

Do you have further questions or need help? Get in touch and we'll get back to you as soon as possible.

Get in touch